While there is no doubt that businesses have become more marketing-literate, some marketers are coming up against a brick wall when they attempt to drive a marketing-led agenda in companies that have not invested in the discipline in the past or are seeking to drive down discretionary spend in the recession.
'It is a big ask for one marketer to come in and reinvigorate the business if it doesn't get marketing in the first place,' says Amanda Mackenzie, group marketing director at insurance firm Aviva. 'You can't make significant changes without leadership from the top.'
Marketers need to be clear about what the board expects of them and how they will be empowered to deliver. However, some marketers complain that companies are using the recession to get free consultancy. One senior marketer who is looking for a job says: 'You get recruitment firms saying that the role is undefined as the company wants the new chief marketing officer to shape it. But sometimes you feel there is no mandate for the position.'
Even with a clear mandate for marketing leadership, Moira Benigson, managing director of executive search company The MBS Group, feels the level of commitment tends to evolve over time. 'Companies start off marketing-driven, but then become more process-driven, making it challenging for marketing directors to drive change,' she says.
David Patton, chief executive of Grey London and the marketer behind the Sony 'Balls' and 'Paint' ads, believes it is the chief marketing officer's responsibility to seek to bridge the gap between marketing specialists and board members. He says that the key is for marketers to maximise their all-round business experience and demonstrate this broad knowledge as much as possible.
However, many senior marketers are concerned that younger members of their profession coming up through the ranks are becoming more specialised. Some think this will lead to the next generation of marketers coming unstuck when they try to branch out into other sectors because they will lack the broad strategic overview required to drive marketing forward in companies that, traditionally, have not focused on this area.
Meanwhile, smaller companies argue that today's brand managers are being taught 'marketing by numbers' in established firms and are thus too focused on processes to develop a wider vision for a fledgling brand.
Historically, many marketers seeking to make their mark have moved to smaller companies. However, marketing consultant Andrew Marsden warns they could find themselves missing the lavish budgets and supportive infrastructure of a big company. 'You think you are going to do a big marketing role, when in fact you may end up wallowing in sales promotion,' he adds.
A chief marketing officer role may be tempting, particularly if it is for a business with international reach. However, this should not be allowed to obscure the fact that, for some companies, creating the position represents almost the sum total of its commitment to the discipline.
Moreover, in the current climate, even those marketers who previously jumped ship to smaller marketing-led organisations are finding the lure of blue-chip FMCG employers too hard to resist.
Former Innocent marketing director Gareth Helm appears to be a case in point. He left his role at healthy snacking brand Bear last month, after a matter of weeks. Although Helm told Marketing he was brought in to Bear only to oversee branding in the run-up to its launch, the offer of the top UK petcare marketing position at Mars must surely have had some bearing on his decision to move on.
Sense of security
Benigson believes the FMCG sector remains the 'finishing school' for top marketers. While these professionals are in serious demand in other sectors, they are now thinking twice before jumping the fence, even if it holds the prospect of career advancement. 'Everything is taking much longer as people are so much more cautious, particularly in England,' she says. 'People are just paralysed with fear.'
Although the recession has slowed the annual merry-go-round of marketing directors departing for pastures new, the average tenure of a chief marketing officer remains relatively low when compared with other business disciplines.
For many marketers seeking to boost their career and salary, making the leap to another company or sector is often the only way available to realise their goals. However, those who move into start-ups, or organisations that are less focused on marketing, to secure a more senior role, should be prepared to face cultural differences and business challenges which can leave them feeling isolated and frustrated.
According to Mhari McEwan, co-founder of specialist training consultancy Brand Learning, traditional FMCG marketers often get a nasty shock when they jump ship. 'A lot of chief executives don't have a good understanding of the role of marketing, and this part of the business is still often known as the colouring department,' she says.
Many of these marketers, who are accustomed to their activity being treated as central to company strategy, can feel like an external marketing consultant, rather than an integral part of the business.
Certainly there is a huge difference in the importance and role of marketing across business sectors and industries. Historically, FMCG companies have put the highest priority on rigorous marketing training, and are keen to recognise the importance of the contribution made by this discipline to their businesses. The classically trained FMCG marketers from Unilever and Procter & Gamble have been nurtured in an environment where they are not only respected, but also often have their own profit-and-loss accounts.
Marsden warns that many former FMCG marketers in senior roles at non-FMCG companies are acutely affected by the cultural difference. First and fore-most, people in these roles are expected to work strategic-ally. This can be a wrench for someone whose previous experience has included working on the nuts and bolts of NPD. 'Outside the FMCG arena you are promoting and selling products that someone else developed,' he says.
Patton argues it is crucial for companies to recognise that there is more to marketing than creativity alone. However, he believes it is down to marketers to earn the respect of the broader business by delivering tangible benefits.
Jeffrey Hayzlett, chief marketing officer and vice-president of marketing at Kodak, says isolation has never been an issue in his role because marketing is at the core of the business. 'The key is for marketers not to get sidetracked by different technology platforms. It is about being focused on the bigger picture,' he adds.
Critics might argue that a senior marketer who cannot win over an internal audience is not very good at their job. However, the culture in many companies makes this a testing task. Thus the cliche about loneliness at the top still rings true for many chief marketing officers.
